Frequently Asked Questions

Top Five F.A.Q.

  • How do I enter my License key?

    What is a License Key?

    The License Key is a unique code that will activate all the features of your product. Enter your License Key in the program to fully activate it.

    The License Key for our products consists of 16 characters (xxxx-xxxx-xxxx-xxxx).

    Insert your License Key in the product activation window.

    Follow these instructions:

    1. Go to Start menu > All Programs, and Click on the System Optimizer icon.
    2. If the icon is not there, please take a look at the instructions below. *
    3. If it is there, please Click on it and wait for the program to load.
    4. The Automatic Scan will start. When the Scan is done, Click on Fix Now, and then Click on Register.
    5. Copy + Paste your License Key (from the email receipt you received after purchase) into the product activation window and Click on Activate Now.”
    6. System Optimizer will then fix any errors it finds on your PC.

    *If you do not have System Optimizer already installed on your PC, follow these instructions:

    1. CLICK HERE to download System Optimizer.
    2. Click Save when your download begins.
    3. Choose the file you want to save it in and create a shortcut.
    4. Begin the installation process.
    5. Click on Run and Allow changes to be made to your computer.
    6. Click I Agree to accept the License Agreement to proceed.
    7. Finish the installation process and start the System Optimizer scan.
    8. Click on Fix Now and enter your License Key to activate your software (close all other programs).
    9. Activate your program to access the System Optimizer features and fix all detected issues.
  • How to install System Optimizer and/or Driver Updater?

    System Optimizer

    1. CLICK HERE to download System Optimizer.
    2. Click Save after the download begins.
    3. Choose the file you want to save it in and create a shortcut.
    4. Begin the installation process.
    5. Click on Run and Allow changes to be made to your computer.
    6. Click I Agree to accept the License Agreement to proceed.
    7. Finish the installation process and start the System Optimizer scan.
    8. Click on Fix Now and enter your License Key to activate your software (close all other programs).
    9. Activate your program to access the System Optimizer features and fix all detected issues.

    Driver Updater:

    1. Please CLICK HERE  to download Driver Updater.
    2. Click Save after the download begins.
    3. Choose the file you want to save it in and create a shortcut.
    4. Begin the installation process.
    5. Click on Run and Allow changes to be made to your computer.
    6. Click I Agree to accept the License Agreement to proceed.
    7. Finish the installation process and start the Driver Updater scan.
    8. Click on Fix Now and enter your License Key to activate your software (close all other programs).
    9. Activate your program to access the Driver Updater features and fix all detected issues.
  • How to request a refund?

    PC Repair Labs has a 60-day money back guarantee in full effect on all purchases.

    If you are not satisfied with your order, we will be happy to give you a full refund.

    All refunds can only be given upon request via email or chat within 60 days of purchase.

    Submit a refund request through our website’s Support Page or via email at: [email protected] .

  • How to cancel the Automatic Subscription/Renewal?

    If you wish to cancel your Automatic Subscription (Renewals) for your product updates and new releases, please send an email to: [email protected] , or submit a ticket through our web form .

  • I never received my License Key(s)

    Please check your email Spam folder since it can sent there by the default settings.

    Locate the e-mail with your receipt.

    There should be 2 confirmation e-mails if you completed the purchase successfully.

    If you purchased our product and never got the License Key(s), please send an email to: [email protected] .

General

  • Where to buy System Optimizer/Driver Updater?

    Click on the links below to visit the cart page.

    Get System Optimizer

    Get Driver Updater

  • What does System Optimizer do?

    System Optimizer provides your computer:

    Computer Clean up – Keep your PC clean, secure and running at its best performance by removing Junk Files, Privacy risks, Invalid files and more.

    System Optimizer detects temporary Internet files and folders, faulty shortcuts, visited Web pages and cookies that can be removed for faster performance.

    Diagnostic Scan Reports – Detailed reports of the Quick Scan results provides the number of issues found in each category with an option to access a detailed analysis for each category.

    Set the performance and optimization settings for managing your Start Up programs.

    Registry Error Tracking – Remove unnecessary items and maintain the health of your Windows registry to improve the overall performance of your PC and help prevent Windows from crashing.

    Optimization and Memory Stabilization – Clear the unnecessary files to free up memory and improve PC speed. Prevent your programs and browsers from freezing up due to low memory.

    Backup and Restore Points Creation – With System Optimizer, it is very safe and easy to remove registry errors. However, if you wish to undo any or all changes, use the Backup and Restore Point feature.

  • Why do I need Driver Updater?

    Driver Updater automatically manages and updates all the drivers on your computer.

    Driver Updater scans your computer devices for missing updates and provides a list of all the drivers that need updating.

    Then is safely installs each driver update on your PC to improve speed and security.

  • What is a 2 Year Upgrade?

    The 2 Year Upgrade option ensures that you receive all the latest software updates and features for the next two years.

    After the 2 year period is over, the product will no longer receive updates without renewal.

  • Where can I download your products?

    You can download our software here:

    Get System Optimizer

    Get Driver Updater

Technical

  • Where can I find my License Key?

    After completing your purchase, you should receive 2 emails; one for confirmation and one for activation.

    In the Product Activation email, you will find your License Key(s).

    Make sure you are in fact entering the ‘License Key’ (NOT the receipt number / Order ID number) in the correct location.

    Here’s more information about your License Key:

    The License Key is case sensitive.

    1. This is the correct License Key format: XXXX-XXXX-XXXX-XXXX (four sets of four characters).
    2. Copy (Ctrl + c) + Paste (Ctrl + v) your License Key in the designated area rather than manually typing it in.

    It is highly recommended to copy and paste the License Key in order to prevent error.

    If you are still having difficulties trying register your product, send an e-mail to: [email protected].

  • Why is the software not downloading?

    Please CLICK HERE to download System Optimizer.

    Please CLICK HERE to download Driver Updater.

    If you are unable to download our software with the links provided, send an e-mail to: [email protected].

  • Why do Pop Ups keep showing?

    If this happens, please take a screenshot of the pop up and send it to: [email protected] .

  • How do I install System Optimizer and enter my License Key?

    1. Go to Start Menu > All Programs, and Click on the System Optimizer icon.
    2. *If the icon is NOT there, please see the instructions below.
    3. If you can see the icon, Click on it and wait for the program to load.
    4. The Automatic Scan will begin. When the Scan is done, Click on Fix Now, and then Click on Register.
    5. Copy + Paste your License Key into the product activation window, then Click Activate Now.
    6. System Optimizer will then start fixing all the errors detected on your computer.

    *If System Optimizer is NOT installed on your PC, please follow these instructions:

    1. CLICK HERE to download System Optimizer.
    2. When the download starts, click Save.
    3. Select a file destination to save to, and then create a shortcut.
    4. Start the installation process.
    5. Select Run and Allow changes to be made to your computer.
    6. Click I Agree to accept the License Agreement pop-up and continue.
    7. Complete the installation process and allow System Optimizer to scan your PC.
    8. Click Fix Now and enter your License Key to activate the software (close all pop ups).
    9. Activate your program and continue to the System Optimizer premium features to fix any detected issues.
  • Why is System Optimizer erasing my passwords?

    In order to stop System Optimizer from erasing your passwords on websites you visit:

    1. Please Run System Optimizer
    2. Go to the Optimize tab and select Optimize Internet Settings
    3. Make sure that the options below are selected exactly as described:

    Forms autofill, Autofill of login names and passwords in forms, and Request for password save. To save, Click on Apply new settings.

  • Why am I being sent back to your website to re-purchase after I already purchased System Optimizer?

    This means you just need to Activate your software with the License Key.

    Follow the steps below in order to activate your System Optimizer:

    1. Run Optimizer Pro (Start > Programs > System Optimizer folder > System Optimizer).
    2. When the program opens, let the Automatic Scan start scanning your PC.
    3. When the Scan is done, Click on Fix Now and then select Register.
    4. Copy + Paste your License Key into the designated area and Click on Activate Now.
  • Why am I still receiving the same errors after using System Optimizer?

    Please make sure that all other programs are closed before starting your next Scan and Repair.

    Note: System Optimizer cannot fix items that are being used by other programs simultaneously.

    Again, make sure to close all other programs before Scanning and Repairing your PC.

  • Why isn't System Optimizer working?

    We advise you to Uninstall System Optimizer and Re-install it again by following the steps below:

    To Uninstall System Optimizer:

    1. Close System Optimizer
    2. Go to Start > Programs > and search for System Optimizer.
    3. Click Uninstall System Optimizer.
    4. Click Yes to continue with uninstalling System Optimizer.
    5. Click OK when done.

    To Download and Re-Install System Optimizer:

    1. Please CLICK HERE to re-download System Optimizer.
    2. Your download will start automatically, Click Save.
    3. Select a file destination to save to, then create a shortcut.
    4. Start the installation.
    5. Select Run and Allow changes to be made to your computer.
    6. Click I Agree to accept the License Agreement and continue.
    7. Complete the install process and allow System Optimizer to scan your PC.
    8. Click Fix Now and enter your License Key and activate the software (close all pop ups).
    9. Activate your program and continue to System Optimizer premium features to fix any detected issues.
  • The FIX NOW button is not working.

    We recommend you Uninstall System Optimizer and Re-install it again using the steps below:

    To Uninstall System Optimizer:

    1. Close System Optimizer
    2. Go to Start > Programs > and search for System Optimizer.
    3. Click Uninstall System Optimizer.
    4. Click Yes to continue with uninstalling System Optimizer.
    5. Click OK when done.

    To Download and Re-Install System Optimizer:

    1. Please CLICK HERE to re-download System Optimizer.
    2. Your download will start automatically, Click Save.
    3. Select a file destination to save to, then create a shortcut.
    4. Start the installation.
    5. Select Run and Allow changes to be made to your computer.
    6. Click I Agree to accept the License Agreement and continue.
    7. Complete the install process and allow System Optimizer to scan your PC.
    8. Click Fix Now and enter your License Key and activate the software (close all pop ups).
    9. Activate your program and continue to System Optimizer premium features to fix any detected issues.
  • How do I install Driver Updater and enter the License Key?

    Here’s how to install Driver Updater and where to enter your License Key:

    • Please CLICK HERE to download Driver Updater.
    • Your download will start automatically, Click Save.
    • Select a file destination to save to, and then create a shortcut.
    • Start the installation process.
    • Select Run and Allow changes to be made to your computer.
    • Click I Agree to accept the License Agreement and continue.
    • Complete the installation process and allow Driver Updater to scan your PC for missing driver updates.
    • Click Fix Now and enter your License Key to activate the software (close all other pop-ups).
    • Now, Activate your program and continue to Driver Updater premium features to update outdated drivers.
  • Why has my PC's sound stopped working after installing Driver Updater?

    Please Uninstall and Re-Install Driver Updater by following the steps below.

    Uninstall:

    • Shut down Driver Updater.
    • Click Start > Then Programs > and search for Driver Updater.
    • Click Uninstall Driver Updater.
    • Click Yes to continue with Uninstall.
    • Click OK when done.
    • Click Start > Programs > Driver Updater.
    • Click Remove Driver Updater.
    • Click OK to uninstall.

    Download and Re-Install:

    • Please CLICK HERE to download Driver Updater
    • Your download will start automatically, Click Save.
    • Select a file destination to save to, and then create a shortcut.
    • Start the installation process.
    • Select Run and Allow changes to be made to your computer.
    • Click I Agree to accept the License Agreement and continue.
    • Complete the installation process and allow Driver Updater to scan your PC for missing driver updates.
    • Click Fix Now and enter your License Key to activate the software (close all other pop-ups).
    • Now, Activate your program and continue to Driver Updater premium features to update outdated drivers.

    If that doesn’t work, please perform a System Restore in order to return your PC to its previous state, before the software was downloaded.

    For more information about System Restore, follow these steps:

    • Click ‘Start’.
    • Click ‘Help and Support’.
    • Type ‘system restore’ in the Search box and then press Enter
  • After clicking RUN, nothing happens.

    • In your Start Menu search box, type ‘Regedit’.
    • The “Do you want to allow the following changes” message will appear.
    • Click Yes.
    • Double Click on ‘HKEY_CURRENT_USER’.
    • Double Click on the Software folder.
    • Right click on the System Optimizer folder and delete it.

    After that, follow the instructions below to download the software again.

    • Please CLICK HERE to download System Optimizer
    • Your download will start automatically, Click Save.
    • Select a file destination location to save to, and then create a shortcut.
    • Now your program is ready to be installed.
    • Start the installation process.
    • Select Run and Allow changes to be made to your computer.
    • Click I Agree to accept the License Agreement pop up and continue.”
    • Complete the install process and allow System Optimizer to scan your PC.
    • Click Fix Now and enter your License Key to activate the software (close all other pop ups).
    • Now Activate your program and continue to System Optimizer premium features to fix all detected issues.”
  • How do I Uninstall PC Repair Labs software?

    If you want to uninstall our products, there are 3 ways to do so:

    Option 1:

    • Go to > Start menu > Programs folder and you will find System Optimizer/Driver Updater.
    • Click on Uninstall System Optimizer/Driver Updater.

    Option 2:

    • Go to > Control panel > Programs and features
    • Find System Optimizer/Driver Updater.
    • Double Click on it.

    Option 3:

    Go to your Computer > Local disc (C:)> Program files and search for System Optimizer/Driver Updater and delete the file.

    Please note that in Windows Vista and Windows 7, you will find ‘Programs and features’, whereas in Windows XP, it is ‘Add/Remove program’, both are located in the Control Panel.

  • How to install AutoSave?

    • First you will need to CLICK HERE to download AutoSave.
    • When asked to Save or Run, Click the Run button.
    • Click Next in the setup wizard.
    • On the AutoSave Welcome window, select Install from the choices at the top.
    • Click the Install AutoSave text on the left.
    • Click Next in the setup wizard.
    • Review the License Agreement and Click Yes.
    • Enter the AutoSave License Key you received after the purchase, in the Serial Number field and Click Next.
    • Confirm the destination folder for your AutoSave installation and Click Next.

Payment

  • Do you offer refunds?

    Yes, we do offer refunds within 60 days of purchase.

    PC Repair Lab’s Refund Policy: If for any reason you wish to request a refund on your purchase, you’re entitled to receive a full refund within 60-days from the original purchase date.

    After submitting a refund request via the form on our support page, our Customer Support Team will contact you within the 48 hour time window.

    Our 60-Day Money Back Guarantee is in full effect on all purchase orders.

  • How do I get a refund?

    PC Repair Lab’s 60-day Money Back Guarantee is in full effect on all purchase orders.

    If you are not satisfied with your purchase, contact us and we will review your request.

    Please contact our Customer Support department at: [email protected], for more information.

  • Where can I find my License Key(s)?

    You should have received 2 confirmation emails immediately after the purchase was made.

    If you purchased our software, but never received your License Key(s), please send an email to: [email protected], for immediate support.

  • Where is my confirmation email?

    Please check your ‘Spam’ or ‘Junk’ email folder.

    Your confirmation email with your License Key(s) and Instructions can sometimes be redirected to your email ‘Junk’ folder by default.

    If you never received your confirmation emails, please send an email to: [email protected] and our Customer Support agents will assist you.

  • How do I access my purchase details online?

    In order to access your purchase details, please visit: Purchase Lookup.

    You can find, access and print your invoice from the link above, or view the other details regarding your purchase.

    (Applicable for SafeCart credit card purchases only.)

  • Can I transfer my License Key to another computer?

    Unfortunately, transferring your License Key is not possible.

    You will need to purchase a new License Key to activate our product on another device.

    To avoid any misunderstandings, this is clearly stated in our EULA.

    Here, you will see that our products may be used and installed only on one PC per License Key.

    Therefore, the program cannot not be installed, displayed, shared, or used concurrently from the PC or on distinct PCs.

  • What is the Automatic Renewal option (rebilling)?

    The Automatic Renewal option automatically charges an amount equal to or less than the current price of the software (plus applicable taxes) prior to the expiration of your product subscription so you don’t have to worry about your product expiring.

    With the Automatic Renewal feature turned on, you will receive automatic updates for the software product you purchased via credit card or debit.

    Of course, you will be reminded via email before this renewal takes place (a few days prior to the charge).

    You can turn off the Automatic Renewal service at any time by submitting a ticket on our Support Page or by contacting our Support Team.

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